SUBWAY®Restaurants

Reviews about SUBWAY®Restaurants

• 1 / 5

  By sw huang
  ***This review below is NOT about the actual taste of this restaurant.
  
  Just had my worst restaurant experience here after three years living here in the US. Late in the evening yesterday my wife told me to grab a subway sandwich before going home because she's so busy and had no time to cook. Upon arriving there were already two customers ahead of me, and I saw only one employee working there, looking very nonchalant and unwilling to help.
  
  I waited, because he was slow. How slow? Before I was able to order, three customers came in. Two, who are friends, stood behind me. To keep the spot, they went to the restroom separately. I was still waiting, when they both came back in the line. Okay, I saw there was only one person working inside. Slow but understandable. The clerk looked like something really pissed him off. The two female customers ahead of me were kind enough to encourage him, saying something like "try to have a good night," but I was not interested in knowing any about that. Just want to buy and leave. This is a "fast" food restaurant anyway.
  
  My turn, finally. I ordered a footlong veggie, and here came the worst part. When he finished packing my sandwich. He did NOT go ahead and let me check out. He put my packed sandwich down there and turned back to the two customers behind me who made two different orders. He made their sandwiches and let me wait there. I was shocked to be treated like this. I was thinking if I should just leave and let him know I am very dissatisfied with his attitude. But with my hungry wife at home (whose favorite is Subway veggie) and after a whole day's study, I really didn't want to spend time driving in the snow to another Subway. I was tired. But seriously, it's no doubt my worst restaurant experience ever here. I cannot help but wonder if I would be treated like this if I were an American and not an Asian. I am not sure about the reason why I was treated like this. I feel he might be taking the advantage of the fact that I do not speak English fluently. So he might have assumed I wouldn't complain and argue with him. But perhaps I am too sensitive about the ethnicity issue, but it's more than obvious that the guy brought too much emotion to work and treated the customer in one of the most disrespectful fashion.
  
  I will never, never come here again to be humiliated. Never.
  January 28, 2017